Pick Up in Store

How do I make an order?
Follow the steps below to create your order!  1. Once you’ve found something you like, Click "Add to Cart"  to store the items on your order bas...
Tue, Dec 20, 2022 at 8:55 AM
Order Confirmation
A confirmation e-mail/ SMS will be sent for all successful orders made. This contains your order number, the order amount, item(s) ordered, your billing and...
Tue, Dec 20, 2022 at 8:56 AM
Until when can I pick-up my Order?
Customers will receive an e-mail notification when their order is read for pick up. It is stated in the notification that they can pick up the order within ...
Tue, Dec 20, 2022 at 8:57 AM
I cannot pick-up my order within the given timeframe
No worries! You may assign a representative that may pick-up your order and have them present the following:  ●        Representative's Valid ID  ●  ...
Tue, Dec 20, 2022 at 9:07 AM
What are the requirements for pick-up orders?
If you have placed order via our online store and chose to pick it up in SM Mall of Asia, please prepare the following to be checked by our store partners: ...
Tue, Dec 20, 2022 at 12:06 PM
I want to extend the pick-up date of my order
Customers with prepaid orders are allowed to request for up to 7 days extension from the first pick-up schedule.  Unfortunately, for orders that were pl...
Tue, Dec 20, 2022 at 12:59 PM
Can I Cancel My Order?
Yes, you have the option cancel your order within two (2) hours from the time it was created either it is shipped to your preferred address or pick-up in SM...
Wed, Dec 21, 2022 at 7:51 AM
How Can I Make Changes to My Order?
Once the check out process has been completed, changes to the order in terms of item/size/color/quantity can no longer be made. What you can do is cancel yo...
Wed, Dec 21, 2022 at 7:52 AM
Can I Request for a Paper bag?
We cannot include paper bags for Online Orders shipped to their chosen delivery address but we can definitely provide for those Online orders that were che...
Wed, Dec 21, 2022 at 7:54 AM
Was not able to claim my Order. Can I re-order?
All unclaimed packages beyond the scheduled pick-up date are considered canceled and will be put back to our stocks. You have the option to re-order again i...
Wed, Dec 21, 2022 at 7:55 AM